⭐ RETURNS & REFUNDS POLICY — STARS
Last updated: [insert date]
Thank you for shopping with STARS. We want you to be fully satisfied with your purchase. This Returns & Refunds Policy explains how returns, exchanges, and refunds work for our products.
⭐ 1. Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition.
- The item must be returned with all original packaging, tags, and accessories.
- The return request must be made within 14 days of receiving your order.
Important: Products that are customized, engraved, or made to order (such as initials, names, or custom designs) cannot be returned or refunded, unless they arrive damaged or defective.
⭐ 2. Non‑Returnable Items
The following items are not eligible for return:
- Personalized or custom‑made products
- Gift cards
- Items purchased on final sale
- Products damaged due to misuse or improper care
⭐ 3. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery.
- Provide photos of the product and packaging.
- We will replace the item at no additional cost or offer a full refund.
We cover all shipping costs for defective or incorrect items.
⭐ 4. How to Request a Return
To start a return, please contact us at:
Email: [your support email] Phone: [your customer service number]
Include the following information:
- Order number
- Full name
- Reason for return
- Photos (if applicable)
Once your return is approved, we will send you instructions on how and where to send the package.
⭐ 5. Return Shipping Costs
- Customers are responsible for return shipping costs for non‑defective items.
- We recommend using a tracked shipping service.
- STARS is not responsible for lost or damaged return shipments.
⭐ 6. Refunds
Once we receive and inspect your returned item:
- We will notify you of approval or rejection.
- Approved refunds will be issued to your original payment method within 5–10 business days.
Note: Shipping fees are non‑refundable unless the return is due to our error.
⭐ 7. Exchanges
We offer exchanges for:
- Size changes
- Product swaps (same value)
- Defective or incorrect items
Exchanges are subject to product availability.
⭐ 8. Order Cancellations
Orders can be cancelled within 12 hours of purchase. Custom orders cannot be cancelled once production has started.
⭐ 9. Contact Us
If you have any questions about returns or refunds, contact us at:
Email: a20058@iesberenguer.net Phone: 658 62 26 10 Company: STARS